Operations Management Internship

Who are we?

Sherlocked creates award-winning escape rooms and immersive adventures in the heart of Amsterdam. From inside a historic building in the city center, our team designs experiences that feel magical, cinematic and unforgettable.

Our mission: to make the world more magical!

But here’s the secret: magic only works when operations run flawlessly. Behind every seamless adventure is a team that communicates clearly, plans precisely and keeps everything moving without friction. That’s where you come in.

We are looking for an active, hands-on Operations Intern who enjoys bringing order to complexity and takes pride in making things run smoothly.

This is not a game design role but a business-oriented, back-end position focused on customer communication, coordination and administrative support, inside one of Amsterdam’s most unique creative companies.

• You’ll see how a high-quality experience brand operates from the inside

• You’ll work in a historic building in the center of Amsterdam

• You’ll collaborate with designers, producers, storytellers and operations specialists

• You’ll experience how creativity and business structure support each other

• You’ll gain real operational experience in a fast-moving environment

This is an internship for someone who wants to understand how a company truly functions — not just what happens on stage, but what makes it possible.

Are you a:

• Dot-connecter with a passion for structure but creative in your approach?

• Team-player with a natural sense for managing?

• Master communicator who can easily adapt their tone to help and advise the diverse group of customers we serve, writing with flair and clarity?

• Solution oriented person. When a question is unknown or a booking overlaps, you don’t panic—you find a creative way to save the day?

• Detail obsessed person. You notice the small things: a typo in a confirmation email, or a guest celebrating a special anniversary—and you act on them?

• Natural Host. You love people. You have a "hospitable-first" mindset and find genuine joy in helping others solve problems and feel welcomed?

• Fluent English speaker? Dutch is a very strong "nice-to-have" as you'll be speaking with many of our local fans!

What you’ll be doing

You will support our Operations & Management team in ensuring that every guest interaction is smooth, professional and well-organized.

Your responsibilities will include:

• Managing and responding to customer emails and booking inquiries

• Supporting the booking system and resolving scheduling conflicts

• Assisting with structured administrative office tasks

• Maintaining clear and friendly communication with guests

• Supporting internal organization and workflow improvements

You will work from our office in central Amsterdam and collaborate closely with a dynamic, creative international team.

We’re looking for someone who doesn’t wait to be told what to do, but someone who notices what needs attention and steps in.